FAQ

FREQUENTLY ASKED QUESTIONS

1. What types of products does Lawon Beauty offer?
Lawon Beauty specializes in high-quality skincare and beauty products. Our collection includes facial serums, moisturizers, cleansers, and luxury beauty tools, all crafted with the finest ingredients to ensure effective and radiant results.

2. Do you offer customization options?
Yes, we offer customization services on select skincare products. If you're looking to personalize a product to match your specific skin type or beauty needs, please contact us at info@lawonbeauty.com or call 0333 090 4741 to discuss your requirements.

3. How do I place an order?
Placing an order is simple! Browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase. If you encounter any issues or have questions, feel free to reach out to our customer support team.

4. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. Secure payment options are also available through PayPal and other reliable payment gateways.

5. Do you offer free shipping?
We offer free shipping on all orders over £100 within the UK. For orders under £100, shipping charges will apply and will be calculated at checkout.

6. How long does delivery take?
Once your order is placed and confirmed, we typically dispatch it within 3 working days. Delivery times may vary depending on your location and the availability of the product. You will receive tracking details via email within 24 hours of dispatch.

7. Can I return or exchange a product?
Yes, we accept returns and exchanges in accordance with our Delivery & Returns Policy. If you need to return or exchange an item, please contact us within 14 days of receiving your order.

8. What should I do if my order arrives damaged?
We take great care in packaging our products, but if your order arrives damaged, please do not accept the delivery. If you notice damage after delivery, send clear photos of the damaged item to info@lawonbeauty.com immediately, and we will assist you in resolving the issue.

9. How can I track my order?
Once your order has been dispatched, we will send you an email with tracking details. If you have not received tracking information within 5 working days of placing your order, please contact us at info@lawonbeauty.com or 0333 090 4741.

10. How can I contact customer support?
You can reach our customer support team by emailing us at info@lawonbeauty.com or by calling 0333 090 4741. We are here to help with any questions or concerns you may have.